Frontline Disclaimer
- Thank
you for visiting the San Diego Access and Crisis Line’s Crisis Chat. This chat provides
emotional support in a time of crisis; it is not therapy as it is a time limited
service that focuses on the current crisis at hand.
- We are
committed to the privacy of our visitors. We collect no personal information about
you when you visit our web site unless you choose to provide that information to
us. To maintain quality service, basic information is requested of you when you
sign in to Crisis Chat. This may include name, age, gender, telephone number, zip
code, and nearby landmark. You may choose to log into Crisis Chat anonymously
without identifying yourself.
- If the
Crisis Chat specialist with whom you are chatting decides that you are a danger
to yourself and crisis intervention is needed, the chat specialist will ask you
to provide a phone number where staff may contact you. We encourage you to provide
that information if requested to help keep you safe.
- If you
are suicidal or in emotional distress and the chat service is not available, please
call us directly at 888-724-7240 for more immediate assistance.
- If you
or someone you know is currently in the act of harming him/herself and/or in immediate
need of medical attention, please dial 911.
Terms of Service:
Automatically Collected and Stored Information
If you do nothing during your visit but log onto the website, we will gather and
store certain information about your visit automatically. This information does
not identify you personally. We automatically collect and store information similar
to the following concerning your visit:
- The
internet domain (for example, “xcompany.com”) if you use a private internet access
account, or “yourschool.edu” if you connect from a university’s domain
- The
type of browser and operating system used to access our site
- The
date and time you accessed our site and
- If you
linked to our web site from another web site, the address of that web site.
We use this information to help us make our site more
useful to visitors, to learn about the number of visitors to our site, and the types
of technology our visitors use. We do not automatically track or record personally
identifiable information about our web site visitors.
Voluntarily Provided Information by the Visitor:
We do not collect personally identifiable information unless you voluntarily provide
it to us when you sign into Crisis Chat. If you provide your telephone number for
contact by the Crisis Chat specialist, this information will be stored in your record
by the crisis center.
Privacy and Security:
We take your privacy and security very seriously. Security controls including encryption
and authentication are in place to ensure the protection of your information. Any
information provided by you or collected on you will only be shared or disclosed
in accordance with applicable Federal laws and regulations.
Interaction with Youth
No personally identifiable information is collected from youth visitors unless voluntarily
submitted as a request for information or services. This information is used to
respond to the user’s inquiries or to provide services requested by the user.
ACCESSIBILITY:
Crisis Chat is committed to making its website accessible to all its visitors and
staff in accordance with provisions of Section 508 of the Rehabilitation Act Amendments
of 1998. For funding purposes and to manage accessibility, Crisis Chat at the San
Diego Access and Crisis Line is focused on clients around San Diego County.
Agreement:
By entering this site you expressly acknowledge and agree that San Diego Access
and Crisis Line Crisis Chat is not responsible for any personal information which
you may enter over the internet during transmission. Despite our efforts to protect
your information, some level of risk when communicating over the internet is always
present.
Because your participation in Crisis Chat is not
medical care or treatment, Crisis Chat is not responsible for any decisions or results
of the decisions that you make as a result of or after participating in Crisis Chat.
This includes whether you choose to seek or not seek professional medical or psychiatric
care, or to modify or terminate specific treatment that you currently are receiving
based on the information provided by this service.
In a crisis intervention situation, the chat specialist may ask for your phone number
in order to continue the conversation over the phone. Every effort will be made
to engage and collaborate without involving emergency responders.
.